Refund policy
At Flour Covered Home, each piece is made to order with care, so your home can feel warm, lived-in, and loved. Because of the custom nature of our products, weâre unable to accept returns or exchanges for changes in preference, color, size, or buyerâs remorse.
That said, if something arrives less than perfect, weâre always here to help.
Damaged or Defective Items
If your order arrives damaged or with a defect, please contact us within 30 days of delivery. We understand how disappointing that can be and will work quickly to make it right.
How to Report an Issue
To get started, email us at support@flourcoveredhome.com with:
- Your order number
- A brief description of the issue
- Clear photos showing the damage or defect
These details help us resolve things as smoothly and quickly as possible.
What Happens Next
Once your request is approved, weâll send you return instructions and the appropriate return address (this may differ from our office address). Please follow the instructions provided so we can process your request without delay.
Resolution Options
For confirmed damaged or defective items, weâre happy to offer:
-
A replacement (subject to availability)
              or - A full refund, based on your preference
Exchanges
We do not offer exchanges for size, color, or other variations. We recommend reviewing all product details and measurements carefully before placing your order.
Your satisfaction matters to us, and weâre committed to resolving any issues with care and attention. If you have questions or need assistance, please reach out to support@flourcoveredhome.com.
Thank you for welcoming Flour Covered Home into your space.
Â